Legal

Privacy Policy

We are committed to protecting your personal data and respecting your privacy.

This privacy policy explains how Hasibo collects, uses, and protects your personal information when you visit our website or use our services. We handle your data responsibly and in accordance with the Dutch General Data Protection Regulation (AVG/GDPR). Related pages: Cookie Policy and Terms & Conditions.

01

Who We Are

Hasibo is a Dutch specialist in energy performance, building inspections, and sustainability advice for homes and property-related projects. Learn more about Hasibo. We act as the data controller for the personal data described in this policy.

If you have any questions about how we handle your data, you can contact us at [email protected] or by phone on 085 060 7816.

02

Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

  • Contact information: full name, email address, and phone number
  • Property information: address, postal code, building type, and details relevant to the requested service
  • Communication data: messages, requests, and enquiries submitted through our forms or by email
  • Appointment data: preferred dates, service selections, and remarks shared during a booking request
  • Technical data: IP address, browser type, and pages visited (collected automatically)
03

How We Use Your Data

We use the personal data we collect for the following purposes:

  • To respond to your service requests and contact enquiries
  • To plan, confirm, and deliver inspections, advice, and related property services
  • To prepare reports, recommendations, and documentation related to the requested service
  • To send service updates, confirmations, invoices, and other operational communication
  • To improve our website, customer experience, and service quality
  • To comply with our legal, tax, and administrative obligations
04

Legal Basis for Processing

We only process your personal data when we have a valid legal basis to do so:

  • Performance of a contract: processing is necessary to provide the service you requested
  • Legitimate interests: improving our services and responding to enquiries efficiently
  • Legal obligation: retaining accounting and administrative records in accordance with Dutch law
  • Consent: for the use of non-essential cookies or when you voluntarily provide optional information
05

Data Sharing

We do not sell, rent, or trade your personal data. We may share your data only in the following circumstances:

  • With trusted partners or contractors who assist in delivering the requested service
  • With software, hosting, and IT service providers who support our operations under appropriate agreements
  • With payment, accounting, or administrative providers where necessary to complete our services
  • With government authorities or regulators when we are legally required to do so
06

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions and general enquiries are retained for a limited period when needed for follow-up and service continuity.

Service-related records, including invoices, agreements, and project documentation, may be retained for up to 7 years in accordance with Dutch tax and administrative obligations.

After the applicable retention period, your data is securely deleted or anonymised.

07

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: you may request a copy of the data we hold about you
  • Right to rectification: you may ask us to correct inaccurate or incomplete data
  • Right to erasure: you may request deletion of your data in certain circumstances
  • Right to restriction: you may ask us to limit how we use your data
  • Right to data portability: you may request your data in a portable format
  • Right to object: you may object to processing based on legitimate interests
08

Cookies

Our website uses cookies to ensure basic functionality and to understand how visitors use our site. Non-essential cookies are only placed with your consent. For more information, please refer to our Cookie Policy.

09

Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or want to file a complaint, please contact us at [email protected] or call 085 060 7816.

You can also write to us at Trumanhof 13527 CZ Utrecht. You additionally have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

10

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The most recent version will always be published on this page. We encourage you to review this policy periodically.

Get In Touch

We are certified energy label specialists. Get in touch to book an inspection or ask us anything - we respond within one business day. You can also check an energy label, browse our services, or request a service online.

Office Location

Trumanhof 13527 CZ Utrecht

Send Email

[email protected]

Call Us

085 060 7816

Frequently Asked Questions

Find answers to the most common questions about energy labels, sustainability measures, and property efficiency improvements.

1. What is an energy label for homes and non-residential buildings?

An energy label is an energy performance indicator for homes and non-residential buildings. It shows how energy-efficient a building is and is issued based on calculations and measurements. The label has several classes, from A to G, where A is the most energy-efficient. You can check a label by address or learn more on our services page.

2. Why is it important to have an energy label?

An energy label is important because it shows how energy-efficient a building is. This makes it easier to determine which sustainability measures are needed to improve the label. In addition, it is mandatory to offer an energy label when selling or renting out a home or non-residential building. Request an inspection if you need a certified label.

3. How is the energy label determined?

The energy label is determined based on calculations and measurements of, among other things, the insulation, heating, ventilation, and lighting of a building. The label is established by an expert recognized by the national government. Read more about the process on our energy label page or about Hasibo.

4. Can the energy label be improved?

Yes, the energy label can be improved by taking sustainability measures such as adding insulation to walls, floors, or the roof, installing double or triple glazing, upgrading to a more efficient heating system like a heat pump, adding solar panels, or improving ventilation systems. Each of these upgrades contributes to a better energy score. Ask Hasibo for tailored sustainability advice.

5. When do I need an energy label?

Every home in the Netherlands, whether for sale or rent, needs an energy label. You need an energy label at key moments such as sale, rental, and delivery of a home or property. Start with a quick label lookup or book an assessment.

6. Does the energy label affect my home's value?

Yes, a better energy label can positively affect the sale or rental value of a home. It makes the property more attractive to buyers and tenants. Improving performance is easier with clear home energy services from Hasibo.